POPIA PRIVACY POLICY
golftowels.co.za
Last updated: 22 November 2025
golftowels.co.za (“we”, “us”, “our”) is committed to protecting your personal information and complying with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Policy explains how we collect, use, store, share and protect your personal information when you use our website or engage with us.
1. Purpose of this Policy
This Policy outlines how we process your personal information, why we collect it, how we safeguard it, and the rights you have regarding your information under POPIA.
2. What Personal Information We Collect
We collect and process the following information when you browse or transact on golftowels.co.za:
2.1 Information You Provide Directly
Name and surname
Email address
Delivery and billing address
Contact number
Company name (if applicable)
Order details
2.2 Information Collected Automatically
IP address
Device and browser information
Website usage and browsing behaviour
Cookies and tracking technologies
2.3 Information from Third Parties
Courier partners for delivery updates
Payment processors for transaction verification
3. Why We Collect Personal Information
We process your information only for lawful purposes related to the operation of our business, including:
Fulfilling orders and delivering products
Customer service and after-sales support
Processing payments
Sending order confirmations and updates
Managing returns or exchanges
Improving website functionality and user experience
Marketing communication (only with your consent)
Preventing fraud and ensuring website security
Complying with legal and regulatory obligations
4. Lawful Basis for Processing
We process your information based on the following legal grounds:
Consent – where you voluntarily provide information
Contractual necessity – to fulfil your orders or respond to service requests
Legitimate interest – improving our service and securing the website
Legal obligations – where required by law or authorities
5. How We Store and Protect Your Information
We implement reasonable technical and organisational measures to safeguard your personal information, including:
Secure servers and encrypted data transmission (SSL)
Restricted access to personal information
Password-protected systems
Compliance with industry security standards
We take all reasonable steps to prevent loss, misuse, unauthorised access, disclosure, or alteration of personal information.
6. Sharing of Personal Information
We do not sell your personal information.
We may share information with:
6.1 Service Providers
Courier companies
Payment gateways
IT and website hosting providers
Marketing platforms (only with consent)
6.2 Legal Requirements
Authorities or regulators when required by law.
All third-party service providers are contractually bound to keep your information confidential and secure and may not use it for any other purpose.
7. Cookies and Tracking Technologies
golftowels.co.za uses cookies to:
Improve website functionality
Analyse traffic and behaviour
Personalise your browsing experience
Retarget or show relevant ads (only where consented)
You may manage or disable cookies through your browser settings.
8. Direct Marketing
We will only send marketing communications:
With your explicit consent, or
Where you are an existing customer and communication relates to similar products.
You may unsubscribe at any time by clicking “Unsubscribe” or contacting us directly.
9. Your Rights Under POPIA
You have the right to:
Access the personal information we hold about you
Request correction or deletion
Object to processing
Withdraw consent
Lodge a complaint with the Information Regulator
Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
10. Retention of Personal Information
We only retain your information for as long as necessary to:
Complete the purpose for which it was collected
Comply with applicable laws
Resolve disputes
Maintain business records
After retention periods expire, information is securely deleted or anonymised.
11. Cross-Border Data Transfers
Should personal information be transferred outside South Africa, this will only occur:
Where the recipient country has adequate data protection laws, or
Where the necessary contractual safeguards are in place
12. Children’s Information
We do not knowingly collect information from children under 18. If such data is discovered, it will be immediately deleted.
13. Changes to This Policy
We may update this policy occasionally. Updated versions will be posted on this page with a revised date.
14. Contact Us
If you have questions or want to exercise your POPIA rights, please contact:
Data Protection Officer
golftowels.co.za
Email: info@golftowels.co.za